Shipping and Returns FAQ's
What is a Click & Collect PARGO Pick Up Point (PUP)?
PARGO is our Courier Partner that has collection points across South Africa to make collection easy and convenient for you.
If your order is over R1000 it is FREE Delivery as per our standard delivery service
To read more about PARGO you can visit their website
To see Click & Collect PARGO Pick Up Points click here
To read more about PARGO’s Terms & Conditions click here
What classifies as a working day?
Working days are days in the week excluding weekends and public holidays.
I need to return my purchase, what do I do?
Our policy is valid for 30 days. Should the 30 days lapse since date of purchase, no refund or exchange will be accepted.
Eligible returns, will only qualify and be based on any item purchased being accompanied by and/or:
- Original receipt of purchase Item/s being unused.
- Returned in the same condition received.
- In the original packaging.
Process to follow should a return or exchange be warranted:
Please send us an email requesting:
- An exchange / refund.
- Provide reason for return / exchange.
- State your order number for easy reference.
The entire process will be communicated to you and included in the acknowledgement reply, in order to complete your return / exchange.
Exceptions - where partial refunds are/will be granted:
- Any item not in its original condition.
- Is damaged or worn for reasons not due to manufacturing faults, malware, wear and tear or general error.
- Any item that is returned exceeding the 30 day window
period, post delivery
To read more about our ONLINE EXCHANGE/ REFUND POLICY click here
Online Shopping FAQ's
How do I shop online?
1. Register your account first.
2. Use the dropdown menu to find the category you are looking for.
3. Click through and take your time in finding the perfect item.
4. Click on the product selected, choose your size and Add to Cart.
5. You can then Proceed to Check Out where you will pay and Select your pick up point.
Please note that Payment Clearance takes up to 48 hours (working days) and then your package will be dispatched once payment has cleared
through our secure payment gateway.
Are my card details safe?
YES. We understand your concern and assure you that your credit card
information is encrypted and protected by our payment gateways, PAYFAST and Pay Just Now.
To read more about security at PAYFAST click here
To read more about security at Pay Just Now click here
Exclusive Drop FAQ's
How many pairs can I buy during a Drop?
Exclusive Drops Online are limited to ONE PAIR PER CUSTOMER.
Please note that any policy violations may result in your account
being blacklisted. Blacklisting remains the sole discretion of The Cross Trainer.
Duplicate raffle entries, including entries for different sizes, will disqualify all entries from the raffle. This in done at the sole discretion of The Cross Trainer.
What time is the Drop happening?
Online Raffle times will be announced on social media. Follow us to stay up to date.
Shock Drops are drops online that will not have a specified time on the day, but will drop anytime during the day.
What is your policy on re-selling?
We do not condone re-selling and we will limit pairs per customer as per our T’s and C’s.
What is a Drop Raffle?
In an effort to make exclusive product drops more fair to all fans, The Cross Trainer has decided to use a raffle to select those who will be given the opportunity to purchase.
Successfully entries are selected using a 3rd party online random selector from the entries received via the Drop Day confirmation forms.
How does a Drop raffle work?
In order to take part in our exclusive product drops, you need to first sign up to The Drop mailing list here.
On Drop Day you will receive an email with a secret link to confirm your details for that specific drop. Submission at these links will only be allowed for a limited amount of time. Once this time limit has lapsed we will draw the entrants who then have the opportunity to purchase their preferred size.
If selected, you will be contacted directly via the email address provided. If you do not complete the purchase within a set period, your product will be offered to someone else.
Can I purchase sneakers with a bot?
We dont tolerate bots on our store!
Bot purchases will NOT be fullied and they will NOT be refunded.