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Returns are easy !
And you have 14 days from the time your order was delivered to send it back.
Choose the option that best suits you:
DROP OFF POINTS
Request your return on
www.xtrend.co.za/returns and select a convenient drop off point.
Pack the items you want to return, with the labels attached, in the original packaging they were received in.
Attach the invoice/ delivery note, in the return confirmation email and to the outside of your parcel.
Make sure the details are clearly visible.
Then drop off your parcel during the drop off point operating hours. Ensure that the clerk provide you a copy of the IBT, when dropping it off.
This is essential for XTREND to be able to process your return.
COLLECTED BY COURIER
If a courier delivered your order to your door you may request a collection via the same method on www.xtrend.co.za/returns.
Pack the items you want to return, with the labels attached, in the original packaging they were received in. Our courier partner will collect the parcel from the address you provided.
Send a copy of the waybill / receipt to firstname.lastname@example.org along with your contact details, in order for us to contact you.